The whole solution in a nutshell 

Industry Public administration 
Technology Microsoft 365, SharePoint Online 
Result: A simple system for collecting, managing, and evaluating citizen feedback 

Local government in eastern Slovakia was looking for a way to better handle citizen feedback. Until then, it arrived through various channels: emails, forms, social media, or in person. Without unified record-keeping and a clear processing procedure. 

The goal was to create centralized solution, which will ensure that every suggestion is recorded, assigned to the responsible person, and followed through to resolution. 

Solution 

Became part of the internal system of self-government Module for collecting citizen feedback, which allows: 

• receive ideas, suggestions, and complaints in one place, 
• simply share them with the relevant reports, 
• track the status of the resolution for each request, 
• Create an overview of the most common topics and issues. 

The entire process is clear, transparent, and significantly reduces the risk of a submission being „forgotten.“. 

Technology and functionalities 

The solution is built on SharePoint Online within Microsoft 365 and is integrated into the internal work environment of the municipality. 

Key functionalities include: 

• evidence of stimuli with categorization, 
• assigning to responsible employees, 
• solution status tracking, 
• back-analysis and reporting capability. 

The user interface is simple and intuitive so that employees across departments can work with it without the need for extensive training. 

Result 

The introduction of a system for citizen feedback has brought: 

• better communication between citizens and the office, 
• I will increase the transparency of handling suggestions, 
• faster responses to problems in the territory, 
• valuable data for improving services and infrastructure. 

The solution helps local government. actively listen to citizens and turn feedback into real improvements.