{"id":8235,"date":"2026-05-06T11:38:42","date_gmt":"2026-05-06T11:38:42","guid":{"rendered":"https:\/\/opiumsystems.sk\/?post_type=pripadova-studia&#038;p=8235"},"modified":"2026-05-20T04:14:47","modified_gmt":"2026-05-20T04:14:47","slug":"samosprava-na-vychode-slovenska-feedback-od-obcanov","status":"publish","type":"pripadova-studia","link":"https:\/\/opiumsystems.sk\/en\/pripadova-studia\/samosprava-na-vychode-slovenska-feedback-od-obcanov\/","title":{"rendered":"Samospr\u00e1va na v\u00fdchode Slovenska: Feedback od ob\u010danov"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>The whole solution in a nutshell\u00a0<\/strong><\/h3>\n\n\n\n<p><strong>Industry<\/strong>&nbsp;Verejn\u00e1 spr\u00e1va&nbsp;<br><strong>Technology<\/strong>&nbsp;Microsoft 365, SharePoint Online&nbsp;<br><strong>Result:<\/strong>&nbsp;Jednoduch\u00fd syst\u00e9m pre zber, spr\u00e1vu a vyhodnocovanie sp\u00e4tnej v\u00e4zby od ob\u010danov&nbsp;<\/p>\n\n\n\n<p>Samospr\u00e1va na v\u00fdchode Slovenska h\u013eadala sp\u00f4sob, ako lep\u0161ie pracova\u0165 s podnetmi od ob\u010danov. Dovtedy prich\u00e1dzali cez r\u00f4zne kan\u00e1ly:&nbsp;emaily, formul\u00e1re, soci\u00e1lne siete&nbsp;\u010di osobne. Bez jednotnej evidencie a jasn\u00e9ho procesu spracovania.&nbsp;<\/p>\n\n\n\n<p>sapCie\u013eom bolo vytvori\u0165\u00a0<strong>centralizovan\u00e9 rie\u0161enie<\/strong>, ktor\u00e9 zabezpe\u010d\u00ed, \u017ee ka\u017ed\u00fd podnet bude zaznamenan\u00fd, priraden\u00fd zodpovednej osobe a dotiahnut\u00fd do vyrie\u0161enia.\u00a0<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Solution\u00a0<\/strong><\/h3>\n\n\n\n<p>S\u00fa\u010das\u0165ou intern\u00e9ho syst\u00e9mu samospr\u00e1vy sa stal&nbsp;<strong>modul pre zber sp\u00e4tnej v\u00e4zby od ob\u010danov<\/strong>, ktor\u00fd umo\u017e\u0148uje:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>prij\u00edma\u0165 n\u00e1pady, podnety a s\u0165a\u017enosti na jednom mieste,\u00a0<\/li>\n\n\n\n<li>jednoducho ich zdie\u013ea\u0165 s pr\u00edslu\u0161n\u00fdmi refer\u00e1tmi,\u00a0<\/li>\n\n\n\n<li>sledova\u0165 stav rie\u0161enia ka\u017ed\u00e9ho podnetu,\u00a0<\/li>\n\n\n\n<li>vytvori\u0165 preh\u013ead o naj\u010dastej\u0161\u00edch t\u00e9mach a probl\u00e9moch.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Cel\u00fd proces je preh\u013eadn\u00fd, transparentn\u00fd a v\u00fdrazne zni\u017euje riziko, \u017ee podnet \u201ezapadne prachom\u201c.&nbsp;<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Technology and functionalities\u00a0<\/strong><\/h3>\n\n\n\n<p>The solution is built on&nbsp;<strong>SharePoint Online<\/strong>&nbsp;v r\u00e1mci Microsoft 365 a je integrovan\u00e9 do intern\u00e9ho pracovn\u00e9ho prostredia samospr\u00e1vy.&nbsp;<\/p>\n\n\n\n<p>Medzi hlavn\u00e9 funkcionality patria:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>evidencia podnetov s kategoriz\u00e1ciou,\u00a0<\/li>\n\n\n\n<li>prira\u010fovanie zodpovedn\u00fdm pracovn\u00edkom,\u00a0<\/li>\n\n\n\n<li>sledovanie stavu rie\u0161enia,\u00a0<\/li>\n\n\n\n<li>mo\u017enos\u0165 sp\u00e4tnej anal\u00fdzy a\u00a0reportingu.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Pou\u017e\u00edvate\u013esk\u00e9 rozhranie je jednoduch\u00e9 a intuit\u00edvne, aby s n\u00edm vedeli pracova\u0165 zamestnanci naprie\u010d oddeleniami bez potreby rozsiahleho \u0161kolenia.&nbsp;<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Result\u00a0<\/strong><\/h3>\n\n\n\n<p>Zavedenie syst\u00e9mu pre sp\u00e4tn\u00fa v\u00e4zbu od ob\u010danov prinieslo:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>lep\u0161iu komunik\u00e1ciu medzi ob\u010danmi a \u00faradom,\u00a0<\/li>\n\n\n\n<li>vy\u0161\u0161iu transparentnos\u0165 rie\u0161enia podnetov,\u00a0<\/li>\n\n\n\n<li>r\u00fdchlej\u0161ie reakcie na probl\u00e9my v \u00fazem\u00ed,\u00a0<\/li>\n\n\n\n<li>cenn\u00e9 d\u00e1ta pre zlep\u0161ovanie slu\u017eieb a infra\u0161trukt\u00fary.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Rie\u0161enie pom\u00e1ha samospr\u00e1ve&nbsp;<strong>akt\u00edvne po\u010d\u00fava\u0165 ob\u010danov a meni\u0165 sp\u00e4tn\u00fa v\u00e4zbu na re\u00e1lne zlep\u0161enia<\/strong>.&nbsp;<\/p>","protected":false},"author":3,"featured_media":8320,"template":"","meta":{"_acf_changed":true,"_breakdance_hide_in_design_set":false,"_breakdance_tags":""},"odvetvie":[7],"class_list":["post-8235","pripadova-studia","type-pripadova-studia","status-publish","has-post-thumbnail","hentry","odvetvie-samospravy"],"acf":[],"_links":{"self":[{"href":"https:\/\/opiumsystems.sk\/en\/wp-json\/wp\/v2\/pripadova-studia\/8235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opiumsystems.sk\/en\/wp-json\/wp\/v2\/pripadova-studia"}],"about":[{"href":"https:\/\/opiumsystems.sk\/en\/wp-json\/wp\/v2\/types\/pripadova-studia"}],"author":[{"embeddable":true,"href":"https:\/\/opiumsystems.sk\/en\/wp-json\/wp\/v2\/users\/3"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/opiumsystems.sk\/en\/wp-json\/wp\/v2\/media\/8320"}],"wp:attachment":[{"href":"https:\/\/opiumsystems.sk\/en\/wp-json\/wp\/v2\/media?parent=8235"}],"wp:term":[{"taxonomy":"odvetvie","embeddable":true,"href":"https:\/\/opiumsystems.sk\/en\/wp-json\/wp\/v2\/odvetvie?post=8235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}