{"id":7759,"date":"2022-09-26T09:22:19","date_gmt":"2022-09-26T09:22:19","guid":{"rendered":"https:\/\/opiumsystems.sk\/volanie-cez-microsoft-teams-na-telefonne-cisla-zakaznicka-linka-buducnosti-vam-usetri-naklady\/"},"modified":"2022-09-26T09:22:19","modified_gmt":"2022-09-26T09:22:19","slug":"volanie-cez-microsoft-teams-na-telefonne-cisla-zakaznicka-linka-buducnosti-vam-usetri-naklady","status":"publish","type":"post","link":"https:\/\/opiumsystems.sk\/de\/volanie-cez-microsoft-teams-na-telefonne-cisla-zakaznicka-linka-buducnosti-vam-usetri-naklady\/","title":{"rendered":"Telefonieren \u00fcber Microsoft Teams auf Telefonnummern? Die Kundenservice-Hotline der Zukunft spart Kosten"},"content":{"rendered":"<p><em>Ak va\u0161a firma e\u0161te neabsolvovala prechod na komplexn\u00fa komunika\u010dn\u00fa platformu, u\u017e teraz v porovnan\u00ed s konkurenciou me\u0161k\u00e1te. Nemodern\u00e9 telefonick\u00e9 \u00fastredne toti\u017e odch\u00e1dzaj\u00fa do d\u00f4chodku a uvo\u013e\u0148uj\u00fa miesto plnohodnotn\u00fdm kontaktn\u00fdm centr\u00e1m, ak\u00fdm je napr\u00edklad cloudov\u00e1 slu\u017eba Microsoft Teams.&nbsp;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Obsah \u010dl\u00e1nku:<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#sharepoint1\">Revol\u00facia v\u010faka pand\u00e9mii<\/a><\/li><li><a href=\"#sharepoint2\">V\u00fdhody telefonickej \u00fastredne Microsoft Teams<\/a><\/li><li><a href=\"#sharepoint3\">Modern\u00e9 rie\u0161enie za menej pe\u0148az\u00ed<\/a><\/li><li><a href=\"#sharepoint4\">Jednoduch\u00e1 in\u0161tal\u00e1cia aj spr\u00e1va<\/a><\/li><li><a href=\"#sharepoint5\">Dostupnos\u0165 z ak\u00e9hoko\u013evek zariadenia<\/a><\/li><li><a href=\"#sharepoint6\">Bezpe\u010dn\u00e9 \u0161ifrovanie d\u00e1t<\/a><\/li><li><a href=\"#sharepoint7\">Cel\u00e1 komunik\u00e1cia na jednom mieste<\/a><\/li><li><a href=\"#sharepoint8\">Hlasov\u00e9 telefon\u00e1ty, meetingy aj stream<\/a><\/li><li><a href=\"#sharepoint9\">Skvel\u00e9 prepojenie s in\u00fdmi aplik\u00e1ciami<\/a><\/li><li><a href=\"#sharepoint10\">Mesa\u010dn\u00e9 platby pod\u013ea va\u0161ich potrieb<\/a><\/li><li><a href=\"#sharepoint11\">Pracujte efekt\u00edvnej\u0161ie s Microsoft 365<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Revol\u00facia v\u010faka pand\u00e9mii<\/h2>\n\n\n\n<p>Pr\u00e1ca na dia\u013eku a <a href=\"https:\/\/opiumsystems.sk\/de\/hybridny-pracovny-rezim-meni-fungovanie-firiem-aj-zamestnancov-ako-vas-ovplyvni\/\" target=\"_blank\" rel=\"noreferrer noopener\">hybridn\u00e1 pr\u00e1ca<\/a> sa kv\u00f4li pand\u00e9mii stali \u0161tandardom. Uplynul\u00fd rok a pol sa v\u0161ak okrem home officov niesol aj v znamen\u00ed glob\u00e1lnej revol\u00facie v komunik\u00e1cii. <strong>Medzi spo\u013eahliv\u00e9, dostupn\u00e9 a univerz\u00e1lne n\u00e1stroje pre t\u00edm akejko\u013evek ve\u013ekosti, patr\u00ed ob\u013e\u00faben\u00fd Microsoft Teams. <\/strong>Denne ho pou\u017e\u00edva viac ako 250 mili\u00f3nov u\u017e\u00edvate\u013eov a ich po\u010det kon\u0161tantne rastie. Okrem online meetingov \u010di zladzovac\u00edch callov ho viete efekt\u00edvne vyu\u017ei\u0165 aj na z\u00e1kazn\u00edcky servis a podporu. Dnes sa v\u0161ak pozrieme na funkcie Teams telef\u00f3nnej \u00fastredne a sp\u00f4sob, ako viete prostredn\u00edctvom nich telefonova\u0165 na klasick\u00e9 telef\u00f3nne \u010d\u00edsla z\u00e1kazn\u00edkov.<br><a id=\"sharepoint2\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdhody telefonickej \u00fastredne Microsoft Teams<\/h2>\n\n\n\n<p>Mo\u017enos\u0165 kontaktova\u0165 firmu cez telef\u00f3n je pre z\u00e1kazn\u00edkov \u010di klientov st\u00e1le mimoriadne d\u00f4le\u017eit\u00e1. Odr\u00e1\u017ea vyspelos\u0165, ve\u013ekos\u0165 a d\u00f4veryhodnos\u0165 va\u0161ej spolo\u010dnosti, ale aj kvalitu z\u00e1kazn\u00edckej starostlivosti. <strong>Slu\u017eba Microsoft Teams zastre\u0161uje v\u0161etky funkcie platformy na telefonovanie s benefitmi tradi\u010dn\u00e9ho call centra. <\/strong>Zast\u00e1va tie\u017e rolu spr\u00e1vcu \u010fal\u0161\u00edch komunika\u010dn\u00fdch kan\u00e1lov, ak\u00fdmi s\u00fa e-maily, priamy chat \u010di soci\u00e1lne siete.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/opiumsystems.sk\/wp-content\/uploads\/2021\/11\/img_blog-5.png\" alt=\"Volanie cez Microsoft Teams\" class=\"wp-image-2032\" \/><\/figure>\n\n\n\n<p>&nbsp;<br><a id=\"sharepoint3\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Modern\u00e9 rie\u0161enie za menej pe\u0148az\u00ed<\/h2>\n\n\n\n<p>Tradi\u010dn\u00e9 \u00fastredne (PBX) umo\u017e\u0148uj\u00fa vola\u0165, prij\u00edma\u0165 a prep\u00e1ja\u0165 hovory z viacer\u00fdch telef\u00f3nnych liniek a pr\u00edpojok. Vedia pou\u017e\u00edva\u0165 hlasov\u00e9 ponuky, uskuto\u010d\u0148ova\u0165 konferen\u010dn\u00e9 hovory, kontrolova\u0165 hlasov\u00fa po\u0161tu a vybera\u0165 hudbu pre podr\u017ean\u00e9 hovory. <strong>S Teams dostanete v\u0161etky v\u00fdhody tradi\u010dn\u00e9ho call centra a telefonickej \u00fastredne za ni\u017e\u0161ie n\u00e1klady.<\/strong> Spr\u00e1vou telef\u00f3nnych syst\u00e9mov v cloude u\u0161etr\u00edte na n\u00e1kupe hardv\u00e9ru, \u0161koleniach \u010di \u00fadr\u017ebe.<br><a id=\"sharepoint4\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jednoduch\u00e1 in\u0161tal\u00e1cia aj spr\u00e1va<\/h2>\n\n\n\n<p>Ob\u00e1vate sa n\u00e1ro\u010dnej in\u0161tal\u00e1cie a technickej prev\u00e1dzky? Prechod na modern\u00fa cloudov\u00fa slu\u017ebu Microsoft Teams v\u00e1m starosti neprinesie. <strong>O v\u0161etko sa star\u00e1 dod\u00e1vate\u013e, ktor\u00fd preber\u00e1 n\u00e1klady na aktualiz\u00e1cie, rie\u0161enie probl\u00e9mov aj drah\u00fa IT \u00fadr\u017ebu.<\/strong> Telef\u00f3nne \u010d\u00edsla u\u017e\u00edvate\u013eom zria\u010fujete, prira\u010fujete a mana\u017eujete priamo v syst\u00e9me. Cel\u00e1 slu\u017eba je naprogramovan\u00e1 v prospech u\u017e\u00edvate\u013ea, a v\u0161etky \u00fakony preto hravo zvl\u00e1dnete. R\u00fdchlo a jednoducho nastav\u00edte oper\u00e1torov, d\u013a\u017eku vyzv\u00e1\u0148ania alebo pridelen\u00e9 telef\u00f3nne \u010d\u00edsla.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/opiumsystems.sk\/wp-content\/uploads\/2021\/11\/img_blog-4.png\" alt=\"Volanie cez Microsoft Teams\" class=\"wp-image-2033\" \/><\/figure>\n<\/div>\n\n\n<p><br><a id=\"sharepoint5\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dostupnos\u0165 z ak\u00e9hoko\u013evek zariadenia<\/h2>\n\n\n\n<p>Vola\u0165 a prij\u00edma\u0165 hovory m\u00f4\u017eete vy alebo va\u0161i zamestnanci na \u013eubovo\u013enom zariaden\u00ed. Ku cloudu sa pripoj\u00edte prostredn\u00edctvom mobiln\u00e9ho telef\u00f3nu, stoln\u00e9ho telef\u00f3nu, laptopu \u010di stoln\u00e9ho po\u010d\u00edta\u010da. <strong>Vykon\u00e1va\u0165 m\u00f4\u017eete tradi\u010dn\u00e9 telefon\u00e1ty, video telefon\u00e1ty aj instantn\u00fd chat. <\/strong>Komunikujte kedyko\u013evek a kdeko\u013evek tak, ako v\u00e1m to vyhovuje najviac. Z\u00e1kazn\u00edci a klienti v\u00e1s m\u00f4\u017eu taktie\u017e kontaktova\u0165 z ak\u00e9hoko\u013evek zariadenia 24\/7. Pomocou Teams volan\u00ed z\u00edskate ucelen\u00e9 rie\u0161enie pre telefonick\u00fa a textov\u00fa podporu z\u00e1kazn\u00edkov, obsluhu volan\u00ed obchodn\u00e9ho oddelenia aj n\u00e1hradu va\u0161ej telef\u00f3nnej \u00fastredne. V\u0161etko v jednom ucelenom rie\u0161en\u00ed<br><a id=\"sharepoint6\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bezpe\u010dn\u00e9 \u0161ifrovanie d\u00e1t<\/h2>\n\n\n\n<p>Potrebujete komunikova\u0165 citliv\u00e9 inform\u00e1cie, alebo len chcete ma\u0165 istotu bezpe\u010dnosti d\u00e1t? <strong>Microsoft Teams predstavuje dostupn\u00e9 a spo\u013eahliv\u00e9 rie\u0161enie, ktor\u00e9 v\u0161etku telefonick\u00fa aj p\u00edsan\u00fa komunik\u00e1ciu \u0161ifruje. <\/strong>Bez oh\u013eadu na to, ako komunikujete, va\u0161i zamestnanci, z\u00e1kazn\u00edci, klienti a ich du\u0161evn\u00e9 vlastn\u00edctvo s\u00fa v\u017edy v bezpe\u010d\u00ed.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/opiumsystems.sk\/wp-content\/uploads\/2021\/11\/0d4266e4-71b1-4e0b-bdfa-e3cefdbc2034.png\" alt=\"Volanie cez Microsoft Teams\" class=\"wp-image-2037\" \/><\/figure>\n<\/div>\n\n\n<p><br><a id=\"sharepoint7\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cel\u00e1 komunik\u00e1cia na jednom mieste<\/h2>\n\n\n\n<p>V\u010faka roz\u0161\u00edreniu Teams o telefonovanie bud\u00fa m\u00f4c\u0165 va\u0161i zamestnanci rie\u0161i\u0165 v\u0161etky formy komunik\u00e1cie na jednej obrazovke. V praxi to znamen\u00e1 okam\u017eit\u00fd pr\u00edstup ku v\u0161etk\u00fdm z\u00e1kazn\u00edckym detailom, hist\u00f3rii spolo\u010dnej komunik\u00e1cie, aj dokonal\u00fd omnichannel experience pre efektivitu zamestnancov. <strong>Okrem toho ocen\u00edte aj v\u00fdhody automatick\u00e9ho presmerovania, kedy prich\u00e1dzaj\u00face hovory jednoducho presuniete na spr\u00e1vnu osobu. <\/strong>Parametre smerovania navy\u0161e m\u00f4\u017eete nastavova\u0165 pod\u013ea \u010dasov\u00e9ho p\u00e1sma, jazyka \u010di dostupnosti.&nbsp;<br><a id=\"sharepoint8\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Hlasov\u00e9 telefon\u00e1ty, meetingy aj stream<\/h2>\n\n\n\n<p>Microsoft Teams nie je len telefonick\u00e1 \u00fastred\u0148a, ale univerz\u00e1lny partner pre va\u0161u firmu. Umo\u017e\u0148uje organizova\u0165 pracovn\u00e9 stretnutia, ktor\u00e9 presahuj\u00fa tradi\u010dn\u00e9 hlasov\u00e9 telefon\u00e1ty. <strong>M\u00f4\u017eete hosti\u0165 plnohodnotn\u00e9 online t\u00edmov\u00e9 meetingy, na\u017eivo streamova\u0165 konferencie, vytv\u00e1ra\u0165 webin\u00e1re a omnoho viac.<\/strong> Dostupn\u00e9 s\u00fa aj funkcie pre intern\u00e9 cloudov\u00e9 volanie, ako automatick\u00fd oper\u00e1tor, fronty hovorov, titulky alebo prepis hovorov.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/opiumsystems.sk\/wp-content\/uploads\/2021\/11\/img_blog-3.png\" alt=\"Volanie cez Microsoft Teams\" class=\"wp-image-2028\" \/><\/figure>\n<\/div>\n\n\n<p><br><a id=\"sharepoint9\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Skvel\u00e9 prepojenie s in\u00fdmi aplik\u00e1ciami<\/h2>\n\n\n\n<p>Pou\u017e\u00edvate aj in\u00e9 aplik\u00e1cie? V r\u00e1mci slu\u017eby Microsoft Teams dok\u00e1\u017eete pri hovoroch a sch\u00f4dzach pracova\u0165 priamo v aplik\u00e1ci\u00e1ch Microsoft Office. <strong>Do Teams mo\u017eno taktie\u017e implementova\u0165 v\u0161etky aplik\u00e1cie, prostredn\u00edctvom ktor\u00fdch be\u017ene komunikujete so svojimi z\u00e1kazn\u00edkmi \u010di kolegami. <\/strong>Va\u0161u pracovn\u00fa plochu tak doslova u\u0161ijete na mieru svojmu t\u00edmu. V aplik\u00e1cii Teams n\u00e1jdete komplexn\u00fd intranet, novinky, spr\u00e1vy ale aj syst\u00e9my na evidenciu \u010di faktur\u00e1ciu, prepojen\u00e9 na telefonovanie a videohovory.&nbsp;<br><a id=\"sharepoint10\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mesa\u010dn\u00e9 platby pod\u013ea va\u0161ich potrieb<\/h2>\n\n\n\n<p>Plati\u0165 za slu\u017ebu m\u00f4\u017eete mesa\u010dne, no dostupn\u00e9 s\u00fa aj vysoko flexibiln\u00e9 licencie. <strong>V\u00fddavky na firemn\u00e9 komunika\u010dn\u00e9 centrum tak m\u00e1te maxim\u00e1lne prisp\u00f4soben\u00e9 svojim potreb\u00e1m a pod \u00faplnou kontrolou. <\/strong>Licen\u010dn\u00e9 poplatky s\u00fa variabiln\u00e9 v z\u00e1vislosti od vy\u0165a\u017eenosti, \u010do je ide\u00e1lne rie\u0161enie pre r\u00fdchlo rast\u00face firmy, ale napr\u00edklad aj firmy pred\u00e1vaj\u00face sez\u00f3nny tovar. <a href=\"https:\/\/opiumsystems.sk\/de\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kontaktieren Sie uns<\/a> a my v\u00e1m ochotne pom\u00f4\u017eeme s v\u00fdberom vhodnej licencie a priprav\u00edme nez\u00e1v\u00e4zn\u00fa cenov\u00fa ponuku.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/opiumsystems.sk\/wp-content\/uploads\/2021\/11\/img_blog-2-1.png\" alt=\"Volanie cez Microsoft Teams\" class=\"wp-image-2027\" \/><\/figure>\n<\/div>\n\n\n<p><br><a id=\"sharepoint11\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pracujte efekt\u00edvnej\u0161ie s Microsoft 365<\/h2>\n\n\n\n<p>Majte svoju pr\u00e1cu e\u0161te viac pod kontrolou a stavte na ucelen\u00fd ekosyst\u00e9m Microsoft 365. <strong>Je ide\u00e1lnym rie\u0161en\u00edm pre modern\u00e9 biznisy, ktor\u00e9 si potrpia na bezpe\u010dn\u00fa a zrozumite\u013en\u00fa evidenciu<\/strong>. V <a href=\"https:\/\/opiumsystems.sk\/de\/\" target=\"_blank\" rel=\"noreferrer noopener\">Opium Systems<\/a> sa \u0161pecializujeme na v\u00fdvoj aplik\u00e1ci\u00ed pre v\u0161etky s\u00fa\u010dasti&nbsp; Microsoft 365, vr\u00e1tane SharePoint a Teams.<\/p>\n\n\n\n<p>Zo zmeny syst\u00e9mu nemajte obavy. <strong>Pom\u00f4\u017eeme v\u00e1m pri prechode na Microsoft 365, vr\u00e1tane migr\u00e1cie a pr\u00edpravy adopcie<\/strong>. Za\u0161kol\u00edme nov\u00fdch u\u017e\u00edvate\u013eov vo va\u0161ej firme, pr\u00edpadne navrhneme a zrealizujeme rie\u0161enia presne pod\u013ea va\u0161ich potrieb. Mo\u017enost\u00ed je cel\u00e9 more, sta\u010d\u00ed do neho sko\u010di\u0165 po hlave!<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><a href=\"https:\/\/opiumsystems.sk\/de\/\" target=\"_blank\" rel=\"noreferrer noopener\">OBJAVI\u0164 VIAC<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Ak va\u0161a firma e\u0161te neabsolvovala prechod na komplexn\u00fa komunika\u010dn\u00fa platformu, u\u017e teraz v porovnan\u00ed s konkurenciou me\u0161k\u00e1te. Nemodern\u00e9 telefonick\u00e9 \u00fastredne toti\u017e odch\u00e1dzaj\u00fa do d\u00f4chodku a uvo\u013e\u0148uj\u00fa miesto plnohodnotn\u00fdm kontaktn\u00fdm centr\u00e1m, ak\u00fdm je napr\u00edklad cloudov\u00e1 slu\u017eba Microsoft Teams.&nbsp; Obsah \u010dl\u00e1nku: Revol\u00facia v\u010faka pand\u00e9mii V\u00fdhody telefonickej \u00fastredne Microsoft Teams Modern\u00e9 rie\u0161enie za menej pe\u0148az\u00ed Jednoduch\u00e1 in\u0161tal\u00e1cia aj [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":7758,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"categories":[20,21],"tags":[],"post_folder":[],"class_list":["post-7759","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft","category-teams"],"acf":[],"_links":{"self":[{"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/posts\/7759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/comments?post=7759"}],"version-history":[{"count":0,"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/posts\/7759\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/media\/7758"}],"wp:attachment":[{"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/media?parent=7759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/categories?post=7759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/tags?post=7759"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/opiumsystems.sk\/de\/wp-json\/wp\/v2\/post_folder?post=7759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}