{"id":8235,"date":"2026-05-06T11:38:42","date_gmt":"2026-05-06T11:38:42","guid":{"rendered":"https:\/\/opiumsystems.sk\/?post_type=pripadova-studia&p=8235"},"modified":"2026-05-20T04:14:47","modified_gmt":"2026-05-20T04:14:47","slug":"samosprava-na-vychode-slovenska-zpetna-vazba-od-obcanu","status":"publish","type":"pripadova-studia","link":"https:\/\/opiumsystems.sk\/cz\/pripadova-studia\/samosprava-na-vychode-slovenska-feedback-od-obcanov\/","title":{"rendered":"M\u00edstn\u00ed samospr\u00e1va na v\u00fdchod\u011b Slovenska: Zp\u011btn\u00e1 vazba od ob\u010dan\u016f"},"content":{"rendered":"

Cel\u00e9 \u0159e\u0161en\u00ed ve zkratce\u00a0<\/strong><\/h3>\n\n\n\n

Odv\u011btv\u00ed:<\/strong> Ve\u0159ejn\u00e1 spr\u00e1va 
Technologie:<\/strong> Microsoft 365, SharePoint Online 
V\u00fdsledek:<\/strong> Jednoduch\u00fd syst\u00e9m pro sb\u011br, spr\u00e1vu a vyhodnocov\u00e1n\u00ed zp\u011btn\u00e9 vazby od ob\u010dan\u016f <\/p>\n\n\n\n

M\u00edstn\u00ed samospr\u00e1va na v\u00fdchod\u011b Slovenska hledala zp\u016fsob, jak l\u00e9pe pracovat s podn\u011bty od ob\u010dan\u016f. Dosud p\u0159ich\u00e1zely r\u016fzn\u00fdmi kan\u00e1ly: e-maily, formul\u00e1\u0159e, soci\u00e1ln\u00ed s\u00edt\u011b nebo osobn\u011b. Chyb\u011bla jednotn\u00e1 evidence a jasn\u00fd proces zpracov\u00e1n\u00ed. <\/p>\n\n\n\n

C\u00edlem bylo vytvo\u0159it\u00a0centralizovan\u00e9 \u0159e\u0161en\u00ed<\/strong>, kter\u00e9 zajist\u00ed, \u017ee ka\u017ed\u00fd podn\u011bt bude zaznamen\u00e1n, p\u0159id\u011blen odpov\u011bdn\u00e9 osob\u011b a dot\u00e1hnut do \u00fasp\u011b\u0161n\u00e9ho vy\u0159e\u0161en\u00ed.\u00a0<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u0158e\u0161en\u00ed\u00a0<\/strong><\/h3>\n\n\n\n

Sou\u010d\u00e1st\u00ed intern\u00edho syst\u00e9mu samospr\u00e1vy se stal modul pro sb\u011br zp\u011btn\u00e9 vazby od ob\u010dan\u016f<\/strong>, kter\u00fd umo\u017e\u0148uje: <\/p>\n\n\n\n

    \n
  • shroma\u017e\u010fovat n\u00e1pady, podn\u011bty a st\u00ed\u017enosti na jednom m\u00edst\u011b,\u00a0<\/li>\n\n\n\n
  • jednodu\u0161e je sd\u00edlet s p\u0159\u00edslu\u0161n\u00fdmi \u00fatvary,\u00a0<\/li>\n\n\n\n
  • sledovat stav vy\u0159izov\u00e1n\u00ed ka\u017ed\u00e9ho podn\u011btu,\u00a0<\/li>\n\n\n\n
  • vytvo\u0159it p\u0159ehled nej\u010dast\u011bj\u0161\u00edch t\u00e9mat a probl\u00e9m\u016f.\u00a0<\/li>\n<\/ul>\n\n\n\n

    Cel\u00fd proces je p\u0159ehledn\u00fd, transparentn\u00ed a v\u00fdrazn\u011b sni\u017euje riziko, \u017ee podn\u011bt \u201ezapadne prachem\u201c. <\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Technologie a funkce\u00a0<\/strong><\/h3>\n\n\n\n

    \u0158e\u0161en\u00ed je zalo\u017eeno na SharePoint Online<\/strong> v r\u00e1mci Microsoft 365 a je integrov\u00e1no do intern\u00edho pracovn\u00edho prost\u0159ed\u00ed samospr\u00e1vy. <\/p>\n\n\n\n

    Mezi hlavn\u00ed funkce pat\u0159\u00ed: <\/p>\n\n\n\n

      \n
    • evidence podn\u011bt\u016f s kategorizac\u00ed,\u00a0<\/li>\n\n\n\n
    • p\u0159i\u0159azov\u00e1n\u00ed odpov\u011bdn\u00fdm pracovn\u00edk\u016fm,\u00a0<\/li>\n\n\n\n
    • sledov\u00e1n\u00ed stavu \u0159e\u0161en\u00ed,\u00a0<\/li>\n\n\n\n
    • mo\u017enost zp\u011btn\u00e9 anal\u00fdzy a vykazov\u00e1n\u00ed.\u00a0<\/li>\n<\/ul>\n\n\n\n

      U\u017eivatelsk\u00e9 rozhran\u00ed je jednoduch\u00e9 a intuitivn\u00ed, tak\u017ee s n\u00edm mohou pracovat zam\u011bstnanci nap\u0159\u00ed\u010d odd\u011blen\u00edmi bez nutnosti rozs\u00e1hl\u00e9ho \u0161kolen\u00ed. <\/p>\n\n\n\n

      <\/div>\n\n\n\n

      V\u00fdsledek\u00a0<\/strong><\/h3>\n\n\n\n

      Zaveden\u00ed syst\u00e9mu pro zp\u011btnou vazbu od ob\u010dan\u016f p\u0159ineslo: <\/p>\n\n\n\n

        \n
      • lep\u0161\u00ed komunikaci mezi ob\u010dany a \u00fa\u0159adem,\u00a0<\/li>\n\n\n\n
      • v\u011bt\u0161\u00ed transparentnost p\u0159i vy\u0159izov\u00e1n\u00ed podn\u011bt\u016f,\u00a0<\/li>\n\n\n\n
      • rychlej\u0161\u00ed reakce na probl\u00e9my v dan\u00e9 oblasti,\u00a0<\/li>\n\n\n\n
      • cenn\u00e9 \u00fadaje pro zlep\u0161ov\u00e1n\u00ed slu\u017eeb a infrastruktury.\u00a0<\/li>\n<\/ul>\n\n\n\n

        Toto \u0159e\u0161en\u00ed pom\u00e1h\u00e1 m\u00edstn\u00ed samospr\u00e1v\u011b aktivn\u011b naslouchat ob\u010dan\u016fm a prom\u011b\u0148ovat jejich zp\u011btnou vazbu v konkr\u00e9tn\u00ed zlep\u0161en\u00ed<\/strong>. <\/p>","protected":false},"author":3,"featured_media":8320,"template":"","meta":{"_acf_changed":true,"_breakdance_hide_in_design_set":false,"_breakdance_tags":""},"odvetvie":[7],"class_list":["post-8235","pripadova-studia","type-pripadova-studia","status-publish","has-post-thumbnail","hentry","odvetvie-samospravy"],"acf":[],"_links":{"self":[{"href":"https:\/\/opiumsystems.sk\/cz\/wp-json\/wp\/v2\/pripadova-studia\/8235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opiumsystems.sk\/cz\/wp-json\/wp\/v2\/pripadova-studia"}],"about":[{"href":"https:\/\/opiumsystems.sk\/cz\/wp-json\/wp\/v2\/types\/pripadova-studia"}],"author":[{"embeddable":true,"href":"https:\/\/opiumsystems.sk\/cz\/wp-json\/wp\/v2\/users\/3"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/opiumsystems.sk\/cz\/wp-json\/wp\/v2\/media\/8320"}],"wp:attachment":[{"href":"https:\/\/opiumsystems.sk\/cz\/wp-json\/wp\/v2\/media?parent=8235"}],"wp:term":[{"taxonomy":"odvetvie","embeddable":true,"href":"https:\/\/opiumsystems.sk\/cz\/wp-json\/wp\/v2\/odvetvie?post=8235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}